Store Policies

Contact me:
autumn.pridgen@gmail.com

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Returns and Refunds

Once an order is placed, no refunds or exchanges will be given. I apologize for any inconvenience. Please contact me if there is any issue with your order, and I will try my best to meet your needs.

If your jewelry becomes damaged due to natural wear and tear within the first 30 days of receiving it, I will repair it to the best of my ability free of charge.

After 30 days, we can discuss repair for a small fee, depending on the damage.

I am not responsible for cracked or broken stones once you have received your jewelry. I would be happy to try and find a replacement for the stone, and will charge accordingly.

Shipping

For those residing in the US and US territories, you can check out normally on my site.

If you live outside the US, please contact me directly and we will discuss shipping fees based on your location.

Every package is shipped First Class through USPS. If you need faster shipping, contact me and I will send an invoice with the appropriate shipping cost.

Every package arrives at the post office within 2-4 days after your order has been placed. 

USPS shipping typically delivers within 3-4 business days.

If you would like your package to be insured, please contact me and I will send an invoice with the appropriate insurance cost.

If you would like to ship through a mailing service other than USPS, contact me in advance. Other shipping fees may apply.

The mailing service is responsible for your package once it is shipped.

If your package is lost or damaged, please contact me and I will handle it to the best of my ability.

Custom Orders

Every commissioned piece requires a non-refundable 50% deposit before I begin the project.

The other 50% is to be paid upon or before completion.

Full payment at the beginning of the project is preferred.

If the custom has not been paid in full within two weeks of completion, the order will be canceled, and the piece will go up for sale.

Payment Plans

Every payment plan requires a non-refundable 25% deposit to begin.

Payment plans must be paid off within four weeks after the initial deposit. (exceptions for special plans)

Payments must be made on time and communication must remain open between payments.

If no communication has been made within two weeks after a missed payment, the order will be canceled and all payments aside from the initial deposit will be refunded.